Shipping and Delivery
Our chocolates delivered to you, in perfect condition
At Gertrude Hawk Chocolates we take as much care in shipping your order placed online as we do making the product that goes into it. Due to the perishable nature of our chocolates, your order will be carefully packaged to ensure it arrives to you in perfect condition. During times of warm weather, we modify shipping options and package orders appropriately in insulated containers to ensure it arrives to you as fresh as it was when it left our facility.
We suggest shipping your order to an address where the recipient will be available to receive the package. We cannot control where UPS may leave your package, for example, on a front porch or outside in the elements. Our products are perishable and should not be left unattended for extended periods of time. We accept orders to be shipped within the contiguous United States. We regret that we cannot ship to Alaska, Hawaii, P.O. Boxes, FPO, APO or any country outside of the United States.
Gertrude Hawk Chocolates does not ship on weekends. All orders placed after 2:00pm ET on Fridays and orders placed on Saturdays and Sundays will be processed on Monday of the following week.
We pride ourselves in the speediness of our shipping and fulfillment department. Daily order cut-off is 2:00pm ET. Orders placed after 2:00pm ET will be calculated as if the order were placed the following day. Please take into consideration these conditions when choosing your delivery method.
Standard Shipping: Orders placed with standard shipping will leave our facility and be delivered within 4-7 business days of the date the order was placed.
Three Day Shipping: Orders placed with three day shipping will leave our facility and be delivered within 3 business days of the date the order was placed.
Two Day Shipping: Orders placed with two day shipping will leave our facility and be delivered within 2 business days of the date the order was placed.
Overnight Shipping: Orders placed by 2:00pm ET with overnight shipping will leave our facility on the same day the order was placed and will be delivered by the end of the following business day.
Saturday Delivery: Saturday deliver is available in limited areas for an additional charge. Please contact customer service for more information.
Gertrude Hawk Chocolates reserves the right to change or modify shipping policies at any time. We will not be responsible for any delays in shipments due to adverse weather conditions beyond our control.
If you have questions about our shipping policies or the delivery of an order, please call our online ordering customer service department.